There’s no denying that the Property Management landscape is changing at a frenetic pace. Some teams are concerned about what the future holds and how their roles might change.
The Property Manager of the future needs to be confident in their ability to communicate. They also need the capability to make meaningful connections with those whom they regularly interact. This allows them to make a difference to the customer experience, thus remaining relevant.
Now more than ever, it is imperative for Property Management professionals to remember that we are dealing with one of the four core elements of survival – shelter. From a psychological perspective, dealing with this core element can mean that when a human’s sense of the element is threatened, volatility in emotional response can replace reason.
Expertise in negotiation, managing conflict and, above all, emotional intelligence and awareness around communication are vital skills needed to make meaningful connections and gain the best possible outcomes.
This industry has always been about more than property.
Consider your current approach to the humans that you interact with daily. Are they connections to build relationships?
If not, what are the next steps to gain those skills that will take you into the future? If you aren’t sure, give the Real+ team a call and connect about how we can help.
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REAL+ The Property Management Training Experts
