Author Archive

The Exit Strategy

While onboarding and performance management of employees is often an area that gets the most attention, the process of offboarding a team member is often one that is overlooked.

Exiting an employee out of your business is just as crucial as welcoming someone new as it can send a message to your current team of the value that they have to your organisation in addition to preserving relationships with outgoing employees.

If you don’t currently have a process in place for offboarding someone from your organisation, it is as good a time as any to develop a framework that considers:

  • Impact on the team culture
  • Handover of job responsibilities
  • Importance of the exit interview

Exiting someone from your team is a crucial step in maintaining service levels for your clients as well as building on team morale and culture.

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Onboarding New Team Members

Starting any new role can be an exciting and daunting experience for any new recruit, no matter how young, old or their level of experience.

Remember back to when it was your first day at a new company?  Did you experience a seamless induction, or were you thrown in the deep end with no idea what to expect next?

As a Business Owner, Director or Department Manager, it’s important your new team member has the best start possible in your business. A thorough induction process is the key to establishing and retaining long term team members and achieving positive outcomes for both the business and the individual team member.

Have a structured induction process can help team leaders and business Owners to save time when it comes to bringing a new team member on board. It also provides a framework for someone commencing and communicates the expectations from both sides.

If you don’t already have a structured process in place for inducting your new team members, contact our team and we can help you get started.

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Your Property Management training experts

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Attracting and Retaining your Team Talent

As the landscape continues to shift in the workplace, it’s important that we constantly review our approach to staff attraction and retention. As the needs of the client and the working environment change, so do the expectations of the employee out there in the market looking to work.

While it can seem like what the employer and employee want are poles apart, in reality everyone wants to work in an environment that inspires, challenges and motivates them to be better than they thought ever possible.

Some of the key areas to consider when attracting and retaining the right people are elements such as:

  • An enriching and rewarding culture that promotes collaboration and the opportunity for growth,
  • Ensuring that right people are in the right roles. Not trying to fit round pegs in square holes will help with overall engagement and retention,
  • Providing challenges that promote personal growth and rewards and support through those challenges,
  •  Consistency in the communication and expectations from leadership
  • Regular training, support, and opportunities for career progression

If you would like some help in where to get started on building a framework for the humans in your organisation, contact us over at Real+ HQ and we can begin.

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Your Property Management training experts

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Maximising the Client Experience

If you were to consider your onboarding process and inducting your new Tenants into your community, would you say that it is a smooth transition?

A well-rounded introduction sets up the framework for a successful tenancy and in an environment where people are time poor, providing a service offering that helps to transition tenants into their new home can alleviate the stresses around the move in process.

Implementing tech and tools can increase the service offering for your client and customers and help to extend your bran and improve those all-important service levels.

To gain some insights into how you can fine tune that onboarding and even the offboarding experience, head over to the Real Plus Community today and take a look as we partnered with the connection experts over at connectnow on how they can help you provide solutions that reduce the level of stress around the move in process.

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Your Property Management training experts

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Superstar Support

Are you organised, systemised, and structured in your work? You might be the person in your team that keeps the wheels turning and ticks the boxes in every process. Perhaps you are the first point of contact for your clients, or an all-rounder supporting the team behind the scenes?

An effective and efficient support team can help the inner workings of a Property Management Department run like a well-oiled machine, if all the checks and balances are in place to ensure they are working well.

Positive internal communication that is fluid will contribute to cohesiveness as a team and external communication will be well executed if this positivity carries through to the front of house.

If you would like some further tips to hone your craft in a supporting role, head over to www.reapluscommunity.com.au

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Your Property Management training experts

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