Author Archive

Attracting and Retaining your Team Talent

As the landscape continues to shift in the workplace, it’s important that we constantly review our approach to staff attraction and retention. As the needs of the client and the working environment change, so do the expectations of the employee out there in the market looking to work.

While it can seem like what the employer and employee want are poles apart, in reality everyone wants to work in an environment that inspires, challenges and motivates them to be better than they thought ever possible.

Some of the key areas to consider when attracting and retaining the right people are elements such as:

  • An enriching and rewarding culture that promotes collaboration and the opportunity for growth,
  • Ensuring that right people are in the right roles. Not trying to fit round pegs in square holes will help with overall engagement and retention,
  • Providing challenges that promote personal growth and rewards and support through those challenges,
  •  Consistency in the communication and expectations from leadership
  • Regular training, support, and opportunities for career progression

If you would like some help in where to get started on building a framework for the humans in your organisation, contact us over at Real+ HQ and we can begin.

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Maximising the Client Experience

If you were to consider your onboarding process and inducting your new Tenants into your community, would you say that it is a smooth transition?

A well-rounded introduction sets up the framework for a successful tenancy and in an environment where people are time poor, providing a service offering that helps to transition tenants into their new home can alleviate the stresses around the move in process.

Implementing tech and tools can increase the service offering for your client and customers and help to extend your bran and improve those all-important service levels.

To gain some insights into how you can fine tune that onboarding and even the offboarding experience, head over to the Real Plus Community today and take a look as we partnered with the connection experts over at connectnow on how they can help you provide solutions that reduce the level of stress around the move in process.

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Superstar Support

Are you organised, systemised, and structured in your work? You might be the person in your team that keeps the wheels turning and ticks the boxes in every process. Perhaps you are the first point of contact for your clients, or an all-rounder supporting the team behind the scenes?

An effective and efficient support team can help the inner workings of a Property Management Department run like a well-oiled machine, if all the checks and balances are in place to ensure they are working well.

Positive internal communication that is fluid will contribute to cohesiveness as a team and external communication will be well executed if this positivity carries through to the front of house.

If you would like some further tips to hone your craft in a supporting role, head over to www.reapluscommunity.com.au

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Know Your Portfolio Numbers

As we head into the final quarter of 2020, now is as good a time as any to take a look at the health of  your portfolio and ensure that every box is checked where it can be so that you can be on track to achieving your 2020 goals.

Some areas that you might like to take a look at when it comes to your portfolio could include:

  • Rent Reviews and Lease renewals – are they all in line with the current market and tenants on fixed term leases? Especially those where their Landlord Insurance have this as a requirement of coverage.
  • Repairs and maintenance – how many outstanding work orders are currently sitting in your software? Are any of them older than 30 days or is the work still outstanding? This may need to be followed up with the tradesperson for either completion or payment of the account.
  • Routine Inspections – are there any currently outstanding and what needs to be done to get any of these up to date and inspected? Its also a good idea to check if any properties on the rent roll do not have a date attached to them for an inspection and pre-plan dates into the months ahead.
  • Arrears – what percentage of your tenants are in arrears? Can this be improved and what percentage of those arrears are invoices outstanding?
  • Vacant properties – can any of these be marked inactive, there may also be vacated tenants and previous Owner’s that also need to be marked inactive which will assist in reflecting accurate numbers on your rent roll.
  • Files audit – do all of your files contain a correctly completed Management Agency Agreement, Tenancy Agreement, Application Forms and a Condition Report, just to name a few.

As an extra point, you may also like to carry out a keys audit to check that we have all of those keys on file for properties managed.

Checking your portfolios can assist in ensuring that you have all the necessary checks and balances in place and can assist with a smoother running rent roll reducing stress and maximising efficiency.

If you would like any assistance in your quest to achieve a clean rent roll, the team at Real+ can help with solutions to get you on track.

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Minimise Arrears Stress

A challenging rental market can often lead to extra stress when it comes to the arrears process and you will sometimes find that as a Property Manager, you are reluctant to issue a termination notice to a tenant or you may even find the Owner objecting to evicting a Tenant albeit a bad one for fear the property may be vacant for a lengthy period of time. While it is tempting to stick with the devil that you know, it is important to ensure that you maintain a strict arrears process to cover yourself should something go awry and maintain regular Owner contact throughout.

Let’s take a look at some tips to ensure your process is on track.

  • Reporting – your software should allow you to bring up an arrears list either daily, weekly or fortnightly. The frequency of how often and when you produce this will depend on payment frequencies of your tenants and how challenging your market may be in relation to late payers.

  • Communication is key – throughout the arrears process, make sure that you are keeping in contact with your Owners to advise them of the progress. When the tenant falls into arrears, make sure that you let them know so that they don’t receive a nasty surprise on their monthly statement. It’s also great to give them a call when the rent has been paid up to date and you may even like to offer them a one-off payment, especially if they have been financially strapped.

  • The importance of the induction – the lease signing with a new Tenant’s is the perfect opportunity to lay down the ground rules at the commencement of the tenancy. Let them know your arrears process and also request that they advise you if they feel that they may be late for any reason, as we all know that sometimes life can get in the way.
  • Follow up in writing – even phone conversations, you can make notes in your software and follow up in email.

  • Issue notices on time, every time – check your state’s legislative requirements and issue notices on the dates required. If you have Owners who are determined not to allow you to issue those notices, then follow it up in an email, just to cover your office.

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