Tradies: Help or Hinder?

After a recent trade nightmare of my own, I started thinking about the tradespeople we use in our property management businesses. More specifically, I thought about how often we receive calls from screaming tenants when tradies don’t call, don’t turn up or leave because they don’t have the right equipment for the job!

Do you experience first hand what your tenants experience and, if not, do you ask your tenants about their experiences?

In property management, we rely heavily on the expertise of people to help maintain the properties we have under management, so why don’t we check for reliability, cleanliness, affordability and quality of work?

Nothing beats a trade who turns up on time, takes off their shoes at the door, does the work for a quoted or agreed price limit and asks the tenant if they have an other minor issues relating to that trade while they are at the property to save any future call outs!

So how do we ensure this is how our trades conduct their business while working with your properties?

Set up a trade contract, outlining all the expectations for their work, insurances, timeline, cost limitations and reporting, as well as your commitment to payment timelines and frequencies. Then have each of your trades sign these contracts before they commence working with you.

A great tradie is worth their weight in gold and setting expectations early can be the start of a beautiful working relationship, resulting in a more streamline process for you, more work for them and happier tenants!

REAL+: Property Management Training and Consultants

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Walking in the Shoes of your Client

One of the cornerstones of an efficient and effective Property Management Department has always been quality process and procedures. But all too often we focus solely on our business needs, and not on the needs of the client.

My own experience as a landlord, prospective tenant, vendor and prospective buyer over the past few months has further confirmed my suspicions – often we, as real estate professionals, miss the point when we focus on business improvement. We make is all about “us” and not enough about “The Client”.

If business growth and improvement is on the agenda in your business in 2019, its time to get back to basics and walk in the shoes of your client.

Consider the following ways to identify how to better serve your clients:

  • When was the last time you made a property enquiry through your own or a competitor’s office? How do you rate your response time and how knowledgeable your team are?
  • What are the current challenges investor buyers are facing in your current market place?
  • Have you conducted any customer calls or planned surveys in the past 12 months?
  • What feedback do your tenants receive following a routine inspection?
  • How simple is your application process?
  • Is your website easy to navigate?

These are just a few brief areas to get you started. If you want to get really clear on how to Walk in the Shoes of your Landlord & Tenant – register here for our March virtual class series.

REAL+ …for all your property management training needs

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What are your non-negotiables?

During the first quarter of the year there are many conversations regarding resolutions and new plans; sometimes so many that you may start to avoid them altogether – “no I don’t ever stick to them” or  “I cant think of any’’ can become regular responses.

It may be simple to take a different approach. We all have areas and points in our life where we know we have reached the edge of our value system, where we feel uncomfortable and are not willing to compromise any further. How we manage that point is an individual choice. 

As an owner of a business, a member of a team or a valued employee each reaction in these environments needs to be considered to avoid affecting those around us. Being personally aware and spending a moment to identify your own personal values can help you to manage your expectations on the year ahead.

  1. List out 2 words that you feel describe you
  2. Do the same for how you believe others see you
  3. Think through the opposite word to describe these personal attributes – this will help you list your non-negotiables – the areas that are outside of your core drivers
  4. Find a place to record the list that you can refer to if you are feeling conflicted about a choice or a situation

For example, if one of the words you chose to describe yourself is “driven” then perhaps staying focused might be a non-negotiable for your year ahead. 

Feel empowered to share these with those around you whether on a personal or professional level. A simple list can be useful and help you work through these throughout the year and help you stay on track throughout the year.

Call 8355 4999 or email us to discuss our support, coaching and mentoring options.

Sarah

Delivering Property Management Training and Coaching – ‘More time and less stress’

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Find Zen this year

One of the more alarming trends we saw at the end of last year was the number of teams who were in overwhelm. Sure, the end of the year brings with it the silly season, but as markets continue to shift and stress levels are rising, pressures are added to the load for many Property Management teams.

It is imperative in this environment to find time to take a step back and survey the landscape in front of you, reset and re-plan how to tackle your day, week and month ahead so that you can maintain control. Find a sort of zen in your day.

It is Property Management and, as in life, there will be elements outside your control. We need to control what we can and accept those things that we cannot.

This month one of our virtual classrooms will explore techniques to minimise those pressure points in both work and personal and remind us of the need to ‘unplug’ once in a while.

So jump on over and register to join us.

See you online!

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