National Growth Insights – Case Studies of Success

Isn’t the desert amazing? Each time I look at an image of the Nevada, or the Great Australian Outback, I am astounded to see that amongst the vastness remains life. Despite the harshest of conditions, we find floral and fauna.

Mother nature has an incredible way of adapting life to suit its surroundings, ensuring that the ecosystem not just survives but continues to thrive, in what we would otherwise thing uninhabitable conditions.

It would be fair to describe 2020 as a harsh year, a period of time when each of us has experienced our own sense of living in a hostile environment, it may have even felt like a desert? Perhaps you are amongst those that adapted to suit the new environment to muddle through, there are some who seem to have remodelled their ecosystem to not just survive, but like the cactus thrive in their new world. I know this to be the case for many of the businesses with whom we work, particularly their BDM’s, did they ever have an option not to?

Over Q1, as we reviewed the work and results of the year that was, and set the plans in place for the year ahead, I was met with real life examples of how harnessing the basics, maintaining consistency, and adapting systems, process and story in New Business Divisions resulted in achievements not too far of the original plans for 2020 set way back in our old world of January, that time before CoVid.

What I discovered provides a great message to every business and BDM interested in creating a robust approach to consistent growth, even in a desert.

Check out this weeks webinar to hear all about it.

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Maximising the Client Experience

If you were to consider your onboarding process and inducting your new Tenants into your community, would you say that it is a smooth transition?

A well-rounded introduction sets up the framework for a successful tenancy and in an environment where people are time poor, providing a service offering that helps to transition tenants into their new home can alleviate the stresses around the move in process.

Implementing tech and tools can increase the service offering for your client and customers and help to extend your bran and improve those all-important service levels.

To gain some insights into how you can fine tune that onboarding and even the offboarding experience, head over to the Real Plus Community today and take a look as we partnered with the connection experts over at connectnow on how they can help you provide solutions that reduce the level of stress around the move in process.

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Moving into a New Portfolio

One of the interesting elements of a career in Real Estate, and Property Management in particular is the importance of market and client knowledge. As an example, if a plumber, lawyer, mechanic was to move from one organisation to another, they will be able to pick up from where they left off much faster compared to someone in the Real Estate industry. We absolutely have many elements of technical knowledge which can carried with us; however, a large element of our roles relates to an in-depth knowledge of the properties and clients we deal with.

When I see a top performing Property Manager out of their office and moved them into a similar office 50km’s away they will go through a challenging journey to get back up to the same level of performance they were previously at. If you are moving into a new portfolio, it is important to have a structure plan in your approach to this. Setting yourself, and the business realistic goals about what will be achieved in the first 30, 60, 90 days will help keep you on track and motivated during this journey. Think about what you would like to achieve during this period, and then how will you prioritise these tasks.

For anyone in this transition, we have a number of resources available at www.realpluscommunity.com.au

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Superstar Support

Are you organised, systemised, and structured in your work? You might be the person in your team that keeps the wheels turning and ticks the boxes in every process. Perhaps you are the first point of contact for your clients, or an all-rounder supporting the team behind the scenes?

An effective and efficient support team can help the inner workings of a Property Management Department run like a well-oiled machine, if all the checks and balances are in place to ensure they are working well.

Positive internal communication that is fluid will contribute to cohesiveness as a team and external communication will be well executed if this positivity carries through to the front of house.

If you would like some further tips to hone your craft in a supporting role, head over to www.reapluscommunity.com.au

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Walking in the Shoes of your Landlord

It can be challenging to get a true understanding of what each individual client needs. Even with the correct processes in place, there is not a one size fits all solution for your investor clients.

Getting a clear picture of client needs come down to putting yourself in their shoes. This can mean delving into and understanding the investor type that you are dealing with as well as uncovering the true cost of owning an investment. As the need to focus on the client and meeting their expectations continues in importance, its time to take a step outside the PM world and look at investment from the landlords point of view

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