Maximising the Client Experience

If you were to consider your onboarding process and inducting your new Tenants into your community, would you say that it is a smooth transition?

A well-rounded introduction sets up the framework for a successful tenancy and in an environment where people are time poor, providing a service offering that helps to transition tenants into their new home can alleviate the stresses around the move in process.

Implementing tech and tools can increase the service offering for your client and customers and help to extend your bran and improve those all-important service levels.

To gain some insights into how you can fine tune that onboarding and even the offboarding experience, head over to the Real Plus Community today and take a look as we partnered with the connection experts over at connectnow on how they can help you provide solutions that reduce the level of stress around the move in process.

_________

Your Property Management training experts

Continue Reading

Moving into a New Portfolio

One of the interesting elements of a career in Real Estate, and Property Management in particular is the importance of market and client knowledge. As an example, if a plumber, lawyer, mechanic was to move from one organisation to another, they will be able to pick up from where they left off much faster compared to someone in the Real Estate industry. We absolutely have many elements of technical knowledge which can carried with us; however, a large element of our roles relates to an in-depth knowledge of the properties and clients we deal with.

When I see a top performing Property Manager out of their office and moved them into a similar office 50km’s away they will go through a challenging journey to get back up to the same level of performance they were previously at. If you are moving into a new portfolio, it is important to have a structure plan in your approach to this. Setting yourself, and the business realistic goals about what will be achieved in the first 30, 60, 90 days will help keep you on track and motivated during this journey. Think about what you would like to achieve during this period, and then how will you prioritise these tasks.

For anyone in this transition, we have a number of resources available at www.realpluscommunity.com.au

_________

Your Property Management training experts

Continue Reading

Superstar Support

Are you organised, systemised, and structured in your work? You might be the person in your team that keeps the wheels turning and ticks the boxes in every process. Perhaps you are the first point of contact for your clients, or an all-rounder supporting the team behind the scenes?

An effective and efficient support team can help the inner workings of a Property Management Department run like a well-oiled machine, if all the checks and balances are in place to ensure they are working well.

Positive internal communication that is fluid will contribute to cohesiveness as a team and external communication will be well executed if this positivity carries through to the front of house.

If you would like some further tips to hone your craft in a supporting role, head over to www.reapluscommunity.com.au

_________

Your Property Management training experts

Continue Reading

Walking in the Shoes of your Landlord

It can be challenging to get a true understanding of what each individual client needs. Even with the correct processes in place, there is not a one size fits all solution for your investor clients.

Getting a clear picture of client needs come down to putting yourself in their shoes. This can mean delving into and understanding the investor type that you are dealing with as well as uncovering the true cost of owning an investment. As the need to focus on the client and meeting their expectations continues in importance, its time to take a step outside the PM world and look at investment from the landlords point of view

_________

Your Property Management training experts

Continue Reading

Inspections 2020 and Beyond

This year has provided Property Management teams with some amazing innovation in the realm of technology, including increased offerings that have assisted to quickly evolve with changes and provide increased efficiencies for teams and improved service for clients.

The team at Inspection Manager joined us to provide insight into how online inspections can help Property Management Departments adapt to the ever changing world and continue to provide an amazing service offering to their clients.

Introducing tech like Tenant Assisted Inspections has helped many teams over the past months to continue to provide a routine inspection service for their clients and they have also found that this has helped to stay on top of maintenance and care of properties, especially during lockdown.

Functionality like the introduction of Paperless Condition Reports has assisted in reducing overhead costs for business in the reduction of printing and time spent producing paper reports and helped in the induction process of new tenancies. This has also helped increased compliance with reminders to tenants in returning reports and provided easier access for tenants to complete this essential document.

If you missed today’s webinar, head over to www.realpluscommunity.com.au where you can catch up with this replay on demand.

_________

Your Property Management training experts

Continue Reading

VISIT AND SUPPORT OUR PARTNERS


  • EBM
  • Rockend
  • BMT
  • Inspection Manager
  • realestate.com.au
  • Connectnow

    Subscribe To Real+

    Discover more and keep up to date