2020 Lessons

Charles Darwin said it best in, “It is not the strongest of the species that survives, it is the one that is the most adaptable to change”. Over 2020 Property Management businesses across the country (and world) have been forced to adapt to change. Some of this change was frustrating in the form of restricted ability to physically show property and serve our clients. However, the majority of this change has been embraced in hindsight.

We have seen businesses who have been forced into using technology to operate including; cloud based systems, video conferencing, assisted inspection processes. From this over 2020 many have been able to see the benefits of having their team members be flexible in their work location. We noticed this year businesses who took on new technology did so primarily from a particular requirement rather than following the pack on a trend or being impressed by the latest shinny new toy shown at a conference.

Property Managers who rapidly adjusted their processes to be compliant to new legislation as a result of the changing landscape were able to provide a greater amount of value to their clients through their support, knowledge, guidance, and leadership. With this, over the last 9 months, Property Managers have had a greater ability to show their true value to Landlords and Tenants, as disputes grew and the skill set of problem solving became vital.

With all this speed of change, the pressure put upon Property Managers also grew at a similar speed. The way businesses embrace the importance of the mental health of their Property Managers was directly linked to the service that business was able to provide to clients. This is now constantly being seen more as a requirement for businesses to review and take notice of, rather than an after thought when staff turnover transpires.

Recently Fiona, Heidi, and Joshua came together to discuss the events of 2020 and lessons taken over the course of the year. To watch the replay, head over to www.realpluscommunity.com.au

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Planning for 2021

As we approach the end of an enormous year, it is a great time to review your personal professional development plan. Such as the old saying goes, “If you fail to plan, you plan to fail”.

A personal professional development plan can come in many different forms and will provide a framework to support you identify the areas of your strengths and weaknesses, and come up with action points to help for your improvement.

Taking a moment at the end of the year, quarter, month, to reflect on the past period can help you use the benefit of hindsight. It gives you a chance to take a snapshot of where you are standing at the time based on where you want to be standing. This then allows you to reset the plan. Has the goal post changed, and is your target now higher/lower, or somewhere completely different? Taking into account what you have learnt through the perspective of hindsight, will you adjust your future plan differently?

Throughout work and life we are always learning, constantly. Development is a progressive process in everybody’s life. When you create your personal professional development plan, it can provide you with that time for self-reflection. It should actually be an open door for you to inspect what are the opportunities you can work on that are really going to help you succeed and really do something about it.

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National Growth Insights – Case Studies of Success

Isn’t the desert amazing? Each time I look at an image of the Nevada, or the Great Australian Outback, I am astounded to see that amongst the vastness remains life. Despite the harshest of conditions, we find floral and fauna.

Mother nature has an incredible way of adapting life to suit its surroundings, ensuring that the ecosystem not just survives but continues to thrive, in what we would otherwise thing uninhabitable conditions.

It would be fair to describe 2020 as a harsh year, a period of time when each of us has experienced our own sense of living in a hostile environment, it may have even felt like a desert? Perhaps you are amongst those that adapted to suit the new environment to muddle through, there are some who seem to have remodelled their ecosystem to not just survive, but like the cactus thrive in their new world. I know this to be the case for many of the businesses with whom we work, particularly their BDM’s, did they ever have an option not to?

Over Q1, as we reviewed the work and results of the year that was, and set the plans in place for the year ahead, I was met with real life examples of how harnessing the basics, maintaining consistency, and adapting systems, process and story in New Business Divisions resulted in achievements not too far of the original plans for 2020 set way back in our old world of January, that time before CoVid.

What I discovered provides a great message to every business and BDM interested in creating a robust approach to consistent growth, even in a desert.

Check out this weeks webinar to hear all about it.

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Maximising the Client Experience

If you were to consider your onboarding process and inducting your new Tenants into your community, would you say that it is a smooth transition?

A well-rounded introduction sets up the framework for a successful tenancy and in an environment where people are time poor, providing a service offering that helps to transition tenants into their new home can alleviate the stresses around the move in process.

Implementing tech and tools can increase the service offering for your client and customers and help to extend your bran and improve those all-important service levels.

To gain some insights into how you can fine tune that onboarding and even the offboarding experience, head over to the Real Plus Community today and take a look as we partnered with the connection experts over at connectnow on how they can help you provide solutions that reduce the level of stress around the move in process.

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Moving into a New Portfolio

One of the interesting elements of a career in Real Estate, and Property Management in particular is the importance of market and client knowledge. As an example, if a plumber, lawyer, mechanic was to move from one organisation to another, they will be able to pick up from where they left off much faster compared to someone in the Real Estate industry. We absolutely have many elements of technical knowledge which can carried with us; however, a large element of our roles relates to an in-depth knowledge of the properties and clients we deal with.

When I see a top performing Property Manager out of their office and moved them into a similar office 50km’s away they will go through a challenging journey to get back up to the same level of performance they were previously at. If you are moving into a new portfolio, it is important to have a structure plan in your approach to this. Setting yourself, and the business realistic goals about what will be achieved in the first 30, 60, 90 days will help keep you on track and motivated during this journey. Think about what you would like to achieve during this period, and then how will you prioritise these tasks.

For anyone in this transition, we have a number of resources available at www.realpluscommunity.com.au

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