Specialist in Leadership & Property Management
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Fiona Blayney is CEO & Director of the highly successful consultancy, training and recruitment business Real+, specialising in estate agency services in Australia, New Zealand, the U.K and the U.S. Over the past fourteen years she has developed a reputation for being one of the best business strategy, talent and growth specialists around.
Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations, seminars, workshops, facilitated panels and acts as MC for many of the leading industry groups both in Australia and abroad.
Known for her no holds barred approach, Fiona believes her role as an Industry Thought leader is to push boundaries, challenge the status quo and in general “break stuff”, then work with her clients to get personalised results.
Passionate about Real Estate since her first day in the profession in 1992, it would be fair to say that whilst Fiona has learnt along the way, there are many a person and business that has benefited from time spent with her. Whether she is building a strategy with a start up, or mentoring a veteran through their exit programme, Fiona is a chameleon of talent.
Oh and by the way, Fiona works directly with the team at TRET to bring you ARPM the largest independent Residential Property Management conference on the industry calendar.
We’ve just had another record month and we can directly connect your coaching to this result.
With over 20 + years in the real estate industry Sarah has successfully built and led high performing teams, selling services to businesses ranging from startups to the largest agencies across both Australia and New Zealand.
During this time Sarah has built a reputation for recognising growth opportunity, helping build strategic business plans and ensuring that businesses are operating in the most cost effective and efficient ways.
Sarah is driven by a true interest and passion for the industry and coupled with an ability to relate and connect with people to help them feel comfortable in sharing their ideas and goals is a winning combination.
Sarah is excited by the suite of products and services the Real + loop makes available to our customers. “Collectively we have over 120 years of real estate experience between us making us a trusted choice in all facets of the real estate journey”
As Head of Growth, Sarah, and her team, are excited to be able to help build a strategy that will work for you and your business and guide you on making the right choices to ensure your expectations are exceeded.
Specialist in Leadership & Property Management
Head straight to the products and services delivered by Lauren…just scroll down…
Lauren has accumulated a vast amount of experience in her fifteen years in the real estate industry. Working across all aspects of real estate, including sales, property management, business development and leadership as well as working with a corporate network to grow and develop their businesses, she has a range of knowledge to assist individuals and teams who are looking to develop, learn and grow within the ever-changing property management world.
Travelling the roads and airways of Australia Lauren has met, encouraged and celebrated success with agencies of all shapes and sizes, with all level of aspirations.
Developing bespoke training programs for individuals and offices, creating and customising current systems and processes as well as deploying the technology to maximise returns, Lauren has built a strong reputation for simply being able to help get stuff done.
When it comes to assisting businesses to increase performance Lauren brings her skills to the fore. “Building business is not just about “growth” by way of the number of transactions, it’s about making smart decisions on strategy, product, people, and process, and then keeping everyone accountable to the plan”.
Fortunately, Lauren is comfortable in front of a large or small group of people, which ensures her message can be reached via the classroom, conference room or in an office one on one.
Ultimately though, Lauren’s true passion is people. “It never ceases to amaze me what people can do when they put their minds to it, I love helping them work out how to put their will to the best use”.
Specialist in Property Management
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Heidi has been immersed in property management for over 16 years’ dealing in all aspects from leasing, property management, business development and team management. She has worked for 8 years as a Trainer and Consultant, both with small and medium-sized rent rolls, in implementing systems and procedures to increase efficiency, growth and profitability within agencies.
Heidi brings enthusiasm and energy to Real+. She is passionate about system implementation, procedures and team training that can assist in reducing stress and saving time whilst helping clients have a more profitable property management business.
Specialist in Business Development
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Kate has been part of the real estate industry for over 14 years and has an extensive background in property management, business development and team leadership.
Excelling in all areas of team training, her invaluable skills have led her to REAL+ where she is passionate about assisting clients to achieve their maximum potential through the REAL+ training programs.
Through working on some of the toughest portfolios and market conditions, Kate has recognised a need for further ongoing training for property management industry – “Property Management can actually be far more complex and far more demanding on our skills with ever-changing requirements in this consumer driven industry, and therefore ongoing external training is essential.”
Whilst Kate is knowledgeable in all areas of Property Management, including creating seamless property management processes, her true passion is business development.
Kate uses her award-winning experience and knowledge to both fast track her clients business growth and also ensure there are measurable outcomes in place.
With over 15 years’ experience in Property management in both Australia and the UK, and having owned and run a successful Real Estate business herself as well as having won multiple awards at a local and national level, Emma Blake has performed at the very pinnacle of our industry for well over a decade.
With a strong focus on education and a passion for helping people achieve their goals Emma understands the needs and also the challenges that this industry has on todays industry specialists.
With over a decade in the Real Estate industry, Janine has been delivering high quality customer service in a wide range of real estate roles. Janine’s significant experience in property management and accounts gives her a supreme understanding of the workings, challenges and requirements of across multi facets of a real Estate Business.
Working with the Real+ Outsourced team she has trust accounting covered. Assisting our clients with support and knowledge in the trust account space, Janine can assist with the implementation of Property Tree into your business to ensure a smooth transition. In addition, she offers support in the day to day administration of your trust account, audit services and problem solving when things go wrong.
An experienced Operations Manager with over 25 years’ experience, Suzanne is driven by working with a hands-on approach to developing and streamlining processes, enhancing staff productivity and collaborative work practices.
A skilled administration and operations professional, Suzanne also brings with her an extensive customer service focus having developed and implemented Customer Service Standards and Service journey mapping.
Suzanne’s expertise ranges from financial management, process development, business scaling, sales and communication coaching across various industries, from VET Education, commercial property management, tech-Start-up and recruitment. With extensive experience across these various sectors, Suzanne has been responsible for managing client relationships and deliverables for Optus, Heart Research Institute of Australia, Telstra, ANZ Bank, NSW Police Force, Rockend, Jones Lang LaSalle, and Vodafone.
With a Bachelor of Business and Bachelor of Coaching, Suzanne’s skill in managing Operations and Finance is coupled with a focus on people and performance.
Melissa has been working in accounts for over 25 years, and in the Real Estate Industry for the past five years including Trust Accounting, General Accounts and Property Management.
She has worked with a number of clients across a range of software packages including REST, Property Tree, Palace and commercial property accounts Software and is currently working towards certification as a Property Tree Consultant.
Melissa is here to help and support your business with your day-to-day trust accounting challenges.
Julie has over 20 years experience in the Real Estate industry, including Property Management, Trust accounting and Team management.
She has experience with Rest, Property Tree, Agentbox and many more software packages. She is here to help and support your business with your day-to-day trust accounting challenges.
Jasmine has over 5 years’ experience working in the Real Estate industry. She made the move from Canberra where she was working in the largest, privately-owned company in the ACT. During her time there, she developed an understanding of the industry, working her way up from the administration to the property management department. The time spent within the property management department saw her working closely with the property management team providing training and support where she was awarded “Support Person of the Year” for the company.
Jasmine’s talent and experience lies between tenant and owner management, having the procedures in place to deliver a great customer experience and the importance of communicating with all clients involved.
In recent years the focus has been on trust accounting and she was involved closely with the implementation of Property Tree from REST at her previous company of 13 different trust accounts and over 2500 properties. She enjoys the challenges that this role provides. The diversity of the programs that are used by her residential and commercial clients means that no two days are the same and keeps her thriving to develop her skills further within the industry.
Mary joined Real+ with a background in Real Estate, covering both Franchise and Independent brands.
Understanding the true meaning of customer service, loyalty and repeat business and understanding the Real+ core values are what attracted Mary to the brand. In this role, she can deliver exceptional results through understanding Candidate’s and the Client’s needs. Mary has had exposure as an Employee and Employer and therefore has a 360-degree view of the recruitment process.
Real+ is dedicated to offering a personal yet professional recruitment service ensuring that clear communication, honesty, and transparency are part of its’ core values.
At Real+ we cater for a range of skill levels from industry starters right through to seasoned professionals. Our programmes will ensure a high level of skill and consistency across your team. We have a wide range of content that meets the needs of everyone in your office.
Mary’s role as Client Manager means that she is focused on building strong and successful relationships with our customers in all aspects of the business, across recruitment, training, outsourced and consultancy.
Caroline initially started as a graphic designer and progressed over the years into the Client Service side of the advertising industry.
Progressing from designer to Studio Manager, helping manage the print and design arm of a recruitment advertising agency, she then later moved across as an Account Manager working closely with clients and the design team, ensuring positive end results for both clients and colleagues.
After 15 years in the advertising industry, Caroline left to concentrate on her family. When pregnant with her second child she dove into her passion and completed qualifications to become an outdoor personal trainer. Working initially with a couple of small outdoor businesses she also started up her own outdoor training business, training mums with babies and a variety of clients who realise the importance of health and fitness in their daily lives. After 5 years of training her clients, she decided to head back into the corporate world.
As with her previous role as Administration Assistant, Caroline delivers a strong work ethic to her working environment and continues to strive for positive results for all involved.
After completing a Politics degree, Rachel worked in the UK as a Project Manager for many years in the field of International Development. Following this came the decision to return to study and retrain as a Graphic Designer.
She has worked in Design and Marketing for the past five years and is passionate about all elements of design, particularly print.
Having over a decades experience in accounting, being a Certified Practising Accountant (CPA), Certified SMSF Association Specialist Advisor, SMSF Association Specialist Auditor and Director of Griffin Super, Chris has been working with Real+ over the past few years.
With a passion for all things numbers, Chris’ honesty and integrity towards his clients, has intertwined with Real+ values making for a harmonious relationship.
Alex is a senior accountant and has broadened his network of accounting experience across business services, tax, audit as well as specialising in SMSF Audit and administration.
He is a qualified Charted Accountant (CA) and registered tax agent.
Alex works alongside Chris Watson to assist Real+ in management of the accounts services of the enterprise.