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How to Avoid the Cold Turkey – The benefits of being proactive not reactive

As a Property Manager, there’s nothing worse than getting a call on Christmas Eve from a tenant with a broken oven and who has 30 people coming for a hot Christmas lunch!

To try and avoid these dreaded calls over the summer break, we recommend a thorough audit of repairs and maintenance items including outstanding repairs, appliance services and a pool, gutter and garden maintenance check.

We also recommend you:

  • Speak with your preferred trades and ensure they will be available over the break to help out any tenants with emergency repairs
  • Let them know your closure dates and who to contact if they need to carry out any extensive repairs and give them a limit on small repairs to be done without your authority
  • When sending tenants your end of year closure email, have clear instructions on your preferred tradesmen including, plumbers, electricians, pool companies and locksmiths and ask the tenants to contact you with any new repair issues no later than 2 weeks prior to your Christmas closure date
  • Call any tenants who have outstanding repairs and arrange these to be done before Christmas
  • Speak to your Landlords about any seasonal maintenance required, such as air conditioning services, smoke alarm services, pool pump services or gutter cleans.

With summer set to be a scorcher, keep your cool by being proactive in your repair and maintenance schedules, take the hassle out of the Christmas break and keep your tenants in a merry mindset.

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