How can we apply a better understanding of personality types to improve on the customer experience and gain better outcomes faster, leaving more time in our day? Understanding what drives our landlord and tenant clients, as well as the team around us can take the outcome from average, to outstanding.
As PM professionals we can experience common themes throughout the course of our week. Whether it be arrears, vacates, in-goings, leasing, closing deals in new business or simply effectively communicating, many of the common challenges can be similar in nature, but very different in outcome based on the individual or individuals involved.
This session will delve into;
- How to identify the 4 DISC behaviour types
- Understanding ourselves and our natural behavioural tendencies
- Applying techniques to alter our approach and gain better outcomes across all parts of property management
Date: Wednesday, 10 July
Time: 1.30pm (AEST)
Series: BD & PM Expert
Audience:BDM’s, Leasing, Senior Property Managers, Property Managers, Property Associates
35 Minutes (plus Q&A)
Non Members: $99
Real+ Members: FREE
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