A large and sometimes challenging part of your role as a Property Manager is to manage people’s attitudes and behaviours. This task is made even more difficult because it is usually most apparent when clients are unhappy or disagree with you.
Even the best PM’s will have to deal with challenging clients at some point in their career. So, what is the best way to negotiate through those challenges?
This session will analyse your current processes and identify;
- Directing expectations
- Effective negotiation and communication techniques
- Managing tough conversations, conflict and complaints
- Establishing a solutions focus
There will also be a Q&A segment at the end of the webinar where you can ask Heidi any questions that you have about the session!
Date: Wednesday, 10 July
Time: 12.30pm (AEST)
Series: PM Fundamentals
Audience: Department Managers, Senior Property Managers, Property Managers, Property Management Support and Associates
35 Minutes (plus Q&A)
Non Members: $99
Real+ Members: FREE
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