As the world of holiday rentals continues to evolve, it’s important that we step back and review the processes to ensure our guests have a memorable holiday and our landlords have peace of mind.
From enquiry management to the “check in” process, checking out and return bookings, it’s all about the experience we create. While the guest relationship can be fast burn, the landlord relationship can be the complete opposite and it is important to ensure that they are provided with the best possible so that they will walk away singing your praises and give you that 5 star review.
In this session, Lauren will walk you through the key areas to focus on including:
- Enquiry and bookings
- Seamless check in and check out processes
- Providing your guests with 6 star service
- What to do when things go wrong
- Getting that 5 star review
- Minimising vacancies
- Managing the landlord and their expectations
This 101 of holiday management will help you set the platform for seamless processes in your busy holiday periods.
Date: Wednesday, 24 July
Time: 12.30pm (AEST)
Series: PM Fundamentals
Audience: Department Heads, Property Managers, Holiday Managers
35 Minutes (plus Q&A)
Non Members: $99
Real+ Members: FREE
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