PM Series – Navigating the Challenges
The client services management aspect of our roles as Property Managers has evolved and continues to do so as the needs and wants of our customers are changing at an exponential rate. Even the best PM’s will have to navigate through the challenges of client expectations at some point in their career.
So, what is the best way to negotiate through those challenges?
This session will analyse your current processes and identify:
- Guiding expectations in the world of personalisation
- Negotiating through the challenges
- Understanding pressure points and areas of conflict
- Establishing a proactive, solutions focus
There will also be a Q&A segment at the end of the webinar where you can ask Heidi any questions that you have about the session!
Date: Wednesday, 19 February 2020
Audience: Department Managers, Senior Property Managers, Property Managers, Property Management Support and Associates
35 Minutes (plus Q&A)
Non Members: $99
Real+ Members: FREE
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