What’s the Impact of a First Impression
If you were to call your office today, what’s the first impression you’d get? Perhaps it’s a google search or an email enquiry? Your clients first impression can have a lasting impact on their decision to choose your business.
It’s time to take more than a moment to discover what the experience is for a client or customer when it comes to dealing with your agency, lets look at your business from the outside in.
In this session we take a mystery shop approach to discovering;
- The importance of first impressions
- How first impressions impact a buying decision
- The effect of attitude, language, and presentation
- Understanding what the customer really expects
- The ultimate impact on the bottom line
There will also be a Q&A section at the end of the live session where you can ask Fiona any questions that you may have on any of the topics discussed in this session.
Date: WEDNESDAY, 21st April, 2021
Audience: Directors, Department Managers, Senior Property Managers, Property Managers, New Business Managers, Leasing Consultant, Admin & Support Staff
Duration: 35 Minutes (plus Q&A)
Non Members: $99
Real+ Members: FREE
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