Virtual Class: Wednesday April 21 @12:30

$90.00

SKU: Virtual Class 21.04.21 12:30-1 Categories: , Tag:

Description

What’s the Impact of a First Impression

If you were to call your office today, what’s the first impression you’d get? Perhaps it’s a google search or an email enquiry? Your clients first impression can have a lasting impact on their decision to choose your business.

It’s time to take more than a moment to discover what the experience is for a client or customer when it comes to dealing with your agency, lets look at your business from the outside in.

In this session we take a mystery shop approach to discovering;

  • The importance of first impressions
  • How first impressions impact a buying decision
  • The effect of attitude, language, and presentation
  • Understanding what the customer really expects
  • The ultimate impact on the bottom line

There will also be a Q&A section at the end of the live session where you can ask Fiona any questions that you may have on any of the topics discussed in this session.

The Class:

Date: WEDNESDAY, 21st April, 2021
Time: 12.30pm
Audience: Directors, Department Managers, Senior Property Managers, Property Managers, New Business Managers, Leasing Consultant, Admin & Support Staff
Duration: 35 Minutes (plus Q&A)

The Investment:

Non Members: $99
Real+ Members: FREE

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