It’s easy to get distracted by that bright, shiny object that promises to “make life easier”.
The abundance of new technology promising to save time, improve communication and create better reporting can be exciting, as well as a little overwhelming!
Whilst I am certainly one for implementing technology and cutting corners to save time (without increasing risk!), it’s important that what is implemented and used is effective. So, before investing in the next big thing, perhaps it’s time to take check of what’s currently in place.
Firstly, let’s list all tech being used across the team. My initial questions would be:
- Is everyone using the same tech for the same task?
- Are all features being utilised to maximise the return on investment?
- Are you using the most up to date version available?
It’s important the tech we are using is still relevant and serves a purpose to improve efficiency, productivity and profitability for the business.
This may result in having a tech champion in your team. Someone who owns this space, to investigate, gauge use, implement new and reduce old as well as continuous training and ongoing process improvement.
Part of your review should also be to look at the benefits and outcomes you want. There will be advantages for your team and for your clients and it’s important to consider both. If a task is automated, what is the impact on the client communication or experience?
At the end of the day, that tech is going to save time, integrate with current systems and increase profit and growth. Every business is different, so use what is right for you now then review and implement new tech as your business changes.